Mobile / Sports
ok9994 is clear about what account data we collect, why we collect it, and how you can review or correct it at any time. Access to our platform depends on your local law and eligible regions, and this policy applies to every account interaction you have with us.
When you open an account with us, we collect the information needed to run that account — your registration details, the device you use to access the lobby, and records of transactions you initiate through bKash, Nagad or Rocket. We do not sell, rent or exchange your personal data with third parties for marketing purposes. Transaction records attached to your bKash, Nagad or Rocket wallet activity are retained to verify deposits and withdrawals and to respond to any dispute you raise. We store this data on servers with access controls limited to staff whose role requires it. Cookies and session identifiers help us keep your lobby session active and remember your category preferences between visits — you can manage cookie settings through your browser at any time. Where we rely on a third-party service to process a payment or verify an account step, that party receives only the minimum data required for that specific task. Your use of this platform and the applicability of this policy both depend on your local law and the eligible regions we serve. If you have a question about how a particular data point is handled, the contact routes in the Support section below are the right place to start.
Not every interaction on the platform falls under the same rules. This section sets out what is inside the scope of this policy, what sits outside it, and where the boundary lies for account holders in Bangladesh. Understanding the scope helps you know exactly which rights apply to your data and where to direct a question.
All data collected when you create or log into your account — including your email, mobile number, and device identifiers — falls fully within this policy. You can request a summary of this data at any time through the account support route.
Deposits and withdrawals processed through bKash, Nagad or Rocket generate transaction logs stored on our side. These records are within policy scope and can be reviewed by you through your signed-in account area or by contacting support directly.
Browsing behaviour within the lobby — which game categories you visit, how long a session runs — is recorded to improve navigation. This data is aggregated and anonymised for internal use; it is within scope but is not linked to your identity in reports we share externally.
Links to external payment processors, game studio interfaces or third-party verification tools are outside the scope of this policy once you leave our platform environment. We recommend reading the privacy terms of any third-party service you connect to independently of your ok9994 account.
You have concrete actions available to you under this policy, and none of them require you to file a formal complaint to use them. Start in your signed-in account area: the profile and settings section shows the core registration data we hold against your account, and you can correct most details — like a phone number or email address — directly there without contacting support. For transaction records tied to bKash, Nagad or Rocket activity, the wallet history tab in your account lists each entry with a timestamp; if an entry looks incorrect, note the transaction reference and raise it through the support contact below. If you want to know exactly what data categories we hold on your account, send a written request via the published email route and we will respond with a structured summary. Closing your account does not delete transaction records immediately, as we retain these for the period required under the applicable rules for your region. You can ask us to clarify the retention period that applies to your specific account.
Open your signed-in account, go to profile settings and check the data fields listed there. Transaction history for bKash, Nagad and Rocket is in the wallet tab.
Most registration fields — email, contact number — can be updated directly in your account settings. For fields that require verification before a change is accepted, follow the on-screen steps shown in your account.
Send a written question to the published support email with your account reference. We will confirm which data categories we hold and the purpose for which each is stored, within a reasonable response window.
If a transaction record in your wallet history does not match your bKash, Nagad or Rocket record, contact support with the transaction reference. We will cross-check our log against the entry and confirm the outcome in writing.
If anything in this policy raises a question — about data we hold, a transaction record linked to your bKash or Nagad wallet, or a correction you need to make — use one of the contact routes below. We do not publish response-time commitments here because they vary; the contact page on the site shows the current published routes and any notice we have posted about handling times.
Send a written request to the support email address published on our contact page. Include your account reference and a clear description of your data question or correction request.
Open the live chat widget from any page on the site while signed into your account. Chat is the fastest route for straightforward account or wallet questions tied to your bKash, Nagad or Rocket records.
The Help Centre linked from your account dashboard lists published answers for common data and privacy questions. If the answer there does not resolve your issue, the Help Centre page also carries a direct escalation link.
These are the four areas where your data handling intersects most directly with your daily account use — from session security to how long we keep your payment records after a transaction clears.
We use session cookies to keep your lobby active and functional. Persistent cookies remember your category preferences between visits. You can clear or block cookies through your browser settings at any time; doing so may reset some lobby preferences but will not close your account.
Access to your account data on our side is restricted to staff roles that require it — account verification, dispute resolution and technical support. We do not grant broad internal access to personal records. If you believe an account access event looks wrong, raise it through live chat immediately.
Transaction logs for bKash, Nagad and Rocket deposits and withdrawals are retained for the period applicable under the rules governing our operations in your eligible region. The specific retention window for your account can be confirmed by contacting support with your account reference.
When we update this policy in a material way, we post a notice in the account dashboard so you see it the next time you sign in. Continued use of the account after the effective date of a change means you have had the opportunity to review the updated terms.
These are the questions we get most often about data, account records and your rights under this policy. If your question is not here, the support routes above are the right next step.
We collect your registration details — email address, mobile number and the device identifier used to access the lobby. We also record transaction data tied to your bKash, Nagad or Rocket activity. We do not collect payment credentials directly; those stay with the payment provider.
Yes. Send a written request to our published support email with your account reference. We will respond with a structured summary of the data categories we hold. For transaction records, your signed-in wallet history tab shows each entry with a timestamp you can check directly.
Open your account settings page while signed in. Most registration fields — including your contact number and email — can be updated there directly. Fields that require a verification step before updating will show the required steps on screen. For anything else, contact support with your account reference.
We do not sell or rent your data. We share only the minimum necessary data with payment processors like bKash, Nagad or Rocket to complete a transaction, and with any verification service required for your account. Third parties handling your data are required to use it only for the task we have assigned.
Transaction records are retained for the period required under the applicable rules for your eligible region. The exact window for your account depends on local law and the terms in effect when your account was active. Contact support with your account reference to ask about the specific period that applies to you.
This policy applies to account holders who access ok9994 from an eligible region. Access to the platform and the applicability of this policy both depend on your local law and the eligible regions we serve. If you are unsure whether your use is covered, check the terms linked in your account area or contact support.