Mobile / Sports
This page sets out the legal terms that govern your use of ok9994, including how we handle your account data, what falls within our policy scope, and how access is determined by your local law and eligible regions in Bangladesh.
Our legal terms exist to be clear with you — not to hide behind small print. When you open an account with us, these terms govern the relationship between you and ok9994. They cover how your account is created, how transactions are recorded when you use bKash, Nagad or Rocket as your wallet, and how we manage the data attached to those interactions. Access to our platform and the availability of specific features depend on the laws that apply in your location and in eligible regions. We do not make blanket statements about legal status; instead, we ask you to confirm that use of this platform is lawful where you are before you proceed. Deposits and withdrawals processed through bKash, Nagad or Rocket are recorded in your account transaction history — that history is part of the record this policy governs. If any section of these terms conflicts with local law as it applies to you, the locally applicable rule takes precedence. We update these terms when our services or obligations change, and we will inform you of material changes through the contact details held on your account.
Wallet transactions recorded in your account history
Transfer records kept under this policy's data rules
Payment entries visible in your signed-in account
Not every part of your experience falls under the same rule. Some things are within our direct control and policy; others sit with third parties or depend entirely on your own jurisdiction. The four areas below draw that line clearly so you know what to expect from us and where to look elsewhere.
Signing in, creating an account and managing your profile are covered by this policy. Eligibility to hold an account depends on your local law and the eligible regions we serve — we do not override that determination.
Deposits and withdrawals made through bKash, Nagad or Rocket are recorded within our system and fall within the scope of this policy. The wallet providers themselves operate under their own separate terms, which we do not govern.
Game content, lobby display, information and published support routes are all produced or curated by us and sit within this policy's scope. We are responsible for what we publish; studio-specific game rules remain each provider's own responsibility.
External sites, payment app interfaces and any link we have not explicitly endorsed sit outside this policy. Clicking away from ok9994 means the destination's own terms apply to whatever happens next.
This policy is not one-directional. You have concrete steps available to you at any point — whether you want to review what we hold, fix something on your account, or raise a concern. The fastest route is usually your signed-in account area, where your transaction history, profile details and contact options are all visible in one place. If you spot an error in your account details — a name spelling, a linked wallet number for bKash or Nagad — you can correct it through the account settings screen. For anything that settings cannot resolve, our published support contact is the right next step. You do not need to accept information we hold about you if it is wrong, and you can ask us to explain how a particular piece of data is being used. We aim to handle every request clearly and without unnecessary delay, though resolution time depends on the nature of what you raise.
Open your signed-in account to see your full transaction history, including all bKash, Nagad and Rocket entries. This is your first reference point before raising any query with us.
Go to account settings to update profile information. If the field you need to change is locked, contact support with the correction and the details needed to verify the request.
Use the published contact route to ask about any part of these terms. Be specific about what you are asking — the more detail you provide, the faster we can give you a useful answer.
If a dispute involves a transaction, include the date, amount and wallet method in your message. Our support team works from the same account records you can see, so matching references speeds up the process.
We keep our contact paths straightforward. If you have a question that relates to these terms, your account data or an access issue, the routes below are the ones we actively monitor. Do not rely on any channel not listed here for policy matters, as we cannot guarantee responses outside these paths.
Available from within the site. Use this for account-level queries, including questions about your transaction records or a specific policy point you need clarified.
Use the contact email published in the site footer for written policy requests. Include your account reference and the specific clause or issue you are writing about.
The help section in your signed-in account contains published answers to common policy and access questions. Check there first — many queries are already addressed in that section.
Our approach to the data connected to your account is built around transparency and function — we keep what we need to run your account correctly and no more. Here is how we handle the four areas that matter most.
We collect the details needed to operate your account: login credentials, wallet references for bKash, Nagad or Rocket, and transaction records. We do not sell this data or share it with third parties outside the operational scope described in these terms.
We use cookies to keep your session active, remember your lobby position and help us understand which parts of the site you use. You can manage cookie preferences through your browser settings, though some functions may not work without them.
Your account is protected by the login credentials you set. If you believe your account has been accessed without your permission, use the published support route immediately. We cannot discuss account security changes over unverified channels.
We retain account and transaction data for as long as required to meet our operational and regulatory obligations. To ask about the retention period for your specific data or to raise a deletion request, contact us through the email route in the site footer.
These are the questions we see most often about policy, account rights and data. If yours is not here, use the support contact route.
Yes. Access to ok9994 depends on whether use of the platform is lawful in your location and whether your region is among the eligible regions we serve. You are responsible for confirming this before opening or continuing to use an account.
We hold your login details, profile information and the transaction records linked to your account — including entries from bKash, Nagad or Rocket. You can view your transaction history in your signed-in account at any time.
Yes. For profile fields you can edit yourself, go to account settings and update them directly. If a field is locked, contact our support team with the correct details and account verification so we can process the change.
Use the email contact published in the site footer. Name the clause or section you are asking about and include your account reference. Written queries on policy points are handled through that channel, not through live chat.
We record the transaction references linked to your bKash, Nagad or Rocket activity as part of your account history. This record is governed by the data terms on this page. We do not store your wallet login credentials or PIN.
We will notify you of material changes through the contact details held on your account. Continuing to use the platform after a notified change means you accept the updated terms. You can always access the current version of this policy from this page.